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Privacy Policy
Last updated: March 2026
AlphaSuite Pro ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or subscribe to our services.
1. Information We Collect
We collect information you provide directly to us, including:
- Name and email address when you create an account or subscribe
- Payment information processed securely through Stripe — we never store your card details directly
- TradingView username provided for indicator access management
- Communications you send us including support requests and feedback
We also collect information automatically when you use our website:
- Usage data including pages visited, time spent, and features accessed
- Device and browser information including IP address, browser type, and operating system
- Analytics data collected through Google Analytics to understand how visitors use our site
2. How We Use Your Information
- To provide, maintain, and improve our services
- To process subscription payments and manage your account
- To grant and manage access to AlphaSuite Pro indicators on TradingView
- To send you service-related communications including receipts and important updates
- To respond to your support requests and questions
- To analyse usage patterns and improve the user experience
- To send marketing communications where you have given consent
3. Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information with:
- Stripe — payment processing. Subject to Stripe's Privacy Policy
- Google Analytics — website analytics. Data is anonymised and aggregated
- TradingView — limited to your username for indicator access management only
- Law enforcement or regulatory authorities where required by applicable law
4. Data Retention
We retain your personal information for as long as your account is active or as needed to provide services. If you cancel your subscription, we retain your data for up to 90 days before deletion, unless required by law to retain it longer. You may request deletion of your data at any time by contacting us.
5. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal information we hold about you
- Correct inaccurate or incomplete information
- Request deletion of your personal information
- Object to or restrict processing of your information
- Withdraw consent for marketing communications at any time
- Data portability — receive your data in a structured, commonly used format
6. Cookies
Our website uses cookies to improve your experience. Essential cookies are required for the site to function. Analytics cookies help us understand how visitors use the site. You can control cookie preferences through your browser settings. Disabling certain cookies may affect site functionality.
7. Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. Payment data is handled exclusively by Stripe and is never stored on our servers.
8. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by email or by posting a notice on our website. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.
9. Contact